Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Frequently asked questions

Where are you located?

Our store is located in Santa Mesa, Manila City, NCR, Philippines 1016. Use this as a basis for shipping costs and estimated shipping times.
Are your products officially licensed?

Our products are fan-made and are not officially licensed by SM Entertainment or any affiliated label. We are an independent fan merchandise shop created by and for Shawols.
Where do you deliver?

We ship products locally via J&T Express and worldwide via PHLPOST and DHL Express.
How long does processing take?

Orders are typically processed within 3-7 business days. Some items may be made-to-order, so please check the individual product page for estimated timelines.
How long does shipping take?

Domestic (Philippines): 3-7 business days after dispatch. International: 10-30 business days depending on your country and customs processing times.
Will I receive a tracking number?

Yes! Once your order has been shipped, you will receive a confirmation email with your tracking number.
Do I have to pay customs or import duties?

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the buyer and are not included in our prices or shipping fees.
Do you accept returns or exchanges?

We accept returns or exchanges for items that arrive damaged or defective. Please contact us within 7 days of receiving your order with photos of the issue, and we'll make it right!
What if my item arrives damaged?

We're so sorry to hear that! Please email us at your earliest convenience with your order number and clear photos of the damage. We'll arrange a replacement or refund as quickly as possible.
Can I cancel my order?

Order cancellations may be requested within 24 hours of placing your order. Once an order has been processed or shipped, we are unable to cancel it.

Domestic shipping is scheduled at 6:00 P.M. Philippine Standard Time every Tuesday, Thursday, and Saturday. The tracking number will be sent once your package is picked up from our location.

International shipping is via PHLPOST for packages up to 2 kilograms and DHL Express for packages more than 2 kilograms.

For international orders, the cut-off is every Thursday. Packages are dropped off every Friday at both PHLPOST and DHL Express. Tracking numbers will be sent as soon as your package is dropped off.